Services

Ronin Group is a specialist provider of field workforce management solutions. In conjunction with our partner Kirona we provide a range of products and services for organisations who need to manage their mobile workers.

RONIN SERVICES INCLUDE:

Business Analysis Services (Pre Implementation)

Ronin Consultants can help you drive efficiencies in your business by:

  • identifying business process candidates for mobilisation
  • analysing how to gain process efficiency using automation / system support
  • formalising business requirements in an industry standard BR document
    • ‘to be’ streamlined business process models
    • ‘to be’ streamlined information flows
    • documenting business rules.

Implementation Services (On Premise)

Ronin Consultants will manage on-premise solution implementation. Tasks include:

  • Project planning
  • Project management
  • Project initiation
  • Process modelling (if not already done prior)
  • Data collection / loading
  • Initial configuration
  • Technical installation
  • User procedures
  • Train the trainer
  • Interface / integration testing
  • Go live and follow-up support.

Integration Services

Ronin Consultants can help you integrate your field workforce management solution with your back-office systems by:

  • Using web-services or native APIs (selected applications only)
  • Using a data collection robot where web-service integration is not possible.

Support Services

Ronin support your mobile workers by providing:

  • a NZ based service desk for Level 1 support (during NZ business hours).

Customers can also:

  • log new support tickets in the support system (self-service web application)
  • monitor the resolution of their support tickets in the support system (self-service web application)
  • access the product “Knowledgebase” (self-service web application).

Talk To Us

For more information about Kirona’s products; including data sheets, case studies, white papers, or request a demonstration email info@roningroup.co.nz or visit our contact page.